Skype vs RingCentral – Comparing features and costs to help you choose

With communication systems becoming increasingly integral to business operations, many UK businesses are faced with the choice of Skype vs RingCentral as a centralised platform. While both platforms offer substantial tools for collaboration, there are notable differences in features, scalability, and costs that could significantly impact your business’s workflow and budget. This analysis will walk through a comparison between Skype vs RingCentral, helping you make a more informed choice based on your business needs.

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Understanding Skype vs RingCentral

Skype: As one of the pioneers in VoIP, Skype is widely recognised for its video calling, chat, and voice call features, often seen as a tool for personal communication as well as professional interactions. Skype for Business was initially aimed at corporate environments, but as of July 2021, Microsoft has transitioned Skype for Business users to Microsoft Teams. Therefore, Skype today is primarily targeted at small to medium-sized businesses that may not need advanced business management features.

RingCentral: In contrast, RingCentral is a dedicated Unified Communications as a Service (UCaaS) platform designed for businesses of all sizes. RingCentral integrates VoIP, video conferencing, messaging, and team collaboration into one platform. With scalable features for larger organisations, RingCentral is more robust in its offerings and integrates with a broad range of software applications.

FeatureSkypeRingCentral
Primary Use CaseSmall to medium-sized businesses with basic communication needsSmall, medium, and large businesses requiring advanced communication and collaboration tools
Video ConferencingUp to 100 participants; limited interactive featuresUp to 500 participants (depending on plan); advanced features like breakout rooms, meeting recording, and live transcription
Screen SharingYes, with basic functionalityYes, with additional options for enhanced sharing, control, and collaboration
Chat and MessagingReal-time messaging with basic file sharing; lacks threaded conversationsTeam chat with threaded conversations, file sharing, and integrations with productivity tools (e.g., Google Workspace, Microsoft 365)
VoIP and CallingFree Skype-to-Skype calls; requires subscription or Skype Credit for landline/mobile callsFull VoIP services with PBX features, including IVR, call queuing, and customisable routing
Call ManagementBasic call forwarding and voicemailAdvanced features including call analytics, customisable IVR, call routing, and call queuing
IntegrationsLimited to Microsoft Office toolsExtensive integration options (over 200 apps), including CRM systems (e.g., Salesforce, Zendesk) and project management tools (e.g., Trello, Asana)
Collaboration ToolsBasic chat and file sharing; no task managementIn-built task management, integration with project boards, and collaboration tools
CustomisationLimited customisation optionsOpen API for custom integrations and advanced customisation
Analytics and ReportingMinimal analytics featuresComprehensive analytics, call reports, and performance monitoring
Security FeaturesBasic encryption for calls and messagesEnterprise-grade security, including encryption, user access controls, and compliance with GDPR and other regulations
ScalabilityLimited scalability, ideal for small teamsHighly scalable, suited for growing businesses and larger teams
User ExperienceSimple, user-friendly interface, well-known in personal and small business settingsMore complex, feature-rich interface suitable for professional environments
Customer SupportOnline support and community forums24/7 support (for certain plans), dedicated account managers for enterprise plans
Pricing StructureAffordable, pay-as-you-go or subscription optionsTiered pricing structure with Essentials, Standard, Premium, and Ultimate plans, each offering additional features
Typical Monthly CostFrom £2 per user for subscriptions, pay-as-you-go availableFrom £10 per user (Essentials), £15 (Standard), up to £25 (Ultimate)
Free TrialYes, with limited featuresYes, with access to full feature set on trial plans
Ideal Business SizeSmall businesses or start-ups with basic communication needsMedium to large businesses with comprehensive communication and collaboration requirements
Skype vs RingCentral comparison

Key features comparison

Here’s a breakdown of some of the core functionalities of Skype vs RingCentral:

1. Video conferencing and screen sharing

  • Skype: Video calling and conferencing are hallmark features of Skype, allowing up to 100 participants per call. Screen sharing is straightforward, making it easy for team members to share presentations, documents, or other content during meetings. However, the platform lacks some of the interactive features that larger businesses may need, such as polling or breakout rooms.
  • RingCentral: RingCentral allows video conferencing with up to 500 participants, depending on the plan, with advanced features such as breakout rooms, meeting recording, and real-time transcription. These functionalities support collaboration, especially in large team environments, providing a more seamless experience for webinars or large meetings.

2. Messaging and collaboration tools

  • Skype: Skype’s chat function allows real-time messaging within video calls or separately, offering file sharing and emoji reactions. However, Skype’s collaboration tools are limited compared to newer platforms, as there is no integrated task management, project boards, or threaded conversation capabilities.
  • RingCentral: RingCentral boasts a more comprehensive suite of collaboration tools, including team chat, file sharing, and integration with project management tools such as Trello and Asana. It also supports threaded conversations, making it easier for team members to follow discussions. RingCentral also offers integrations with Google Workspace and Microsoft 365, enabling seamless access to documents, calendars, and emails.

3. VoIP and call management

  • Skype: Skype-to-Skype calls are free, but calling landlines and mobiles requires Skype Credit or a subscription plan. The call management tools are limited, with basic options for call forwarding and voicemail. It lacks advanced PBX features, such as call routing or IVR (Interactive Voice Response), which larger organisations may require.
  • RingCentral: RingCentral excels in VoIP, offering a full suite of PBX features, including IVR, call queuing, and customisable call routing. These tools are essential for organisations managing a high volume of inbound and outbound calls. RingCentral’s call analytics also allow for monitoring call performance, which can benefit customer service teams.

4. Integrations and productivity tools

  • Skype: Skype integrates with basic Microsoft Office tools, making it convenient for those already using Microsoft products. However, the integration is limited to the Office Suite and lacks broader connectivity with CRM systems, customer support software, and other specialised business tools.
  • RingCentral: RingCentral offers extensive integrations with over 200 applications, including CRM systems like Salesforce, Zendesk, and HubSpot, which can streamline workflows and enhance productivity. Its open API also enables businesses to customise integrations for niche tools or internal systems.

Pricing comparison – Skype vs RingCentral

Cost is often a decisive factor when selecting a communication platform. Here’s a closer look at Skype vs RingCentral pricing structures for UK businesses:

Skype pricing

Skype remains more budget-friendly for smaller teams, with two primary options:

  1. Pay-as-you-go: Ideal for businesses with intermittent communication needs, allowing users to pay only for the minutes they use for calls to mobiles or landlines.
  2. Subscription plans: Available at a lower monthly cost compared to RingCentral, offering unlimited calls to specific regions. However, it’s essential to note that Skype’s low cost often corresponds to more limited features, especially for larger teams.
  • Typical monthly cost: Basic subscription plans start at £2 per user per month, with additional Skype Credit required for certain features.
  1. Add-ons: Businesses can purchase Skype Numbers for incoming calls, although these add-ons contribute to the cost with limited added value in terms of call management.

RingCentral pricing

RingCentral offers tiered pricing based on feature depth and number of users, making it adaptable for small businesses up to enterprise-level needs. RingCentral’s pricing is typically higher than Skype’s but reflects its more comprehensive capabilities.

  1. Essentials Plan: Priced at approximately £10 per user per month, this plan offers unlimited calls within the UK, SMS messaging, and basic collaboration tools.
  2. Standard Plan: Starting at around £15 per user per month, it includes more advanced features such as unlimited internet fax, enhanced video conferencing with up to 100 participants, and integrations with popular applications.
  3. Premium and Ultimate Plans: Priced at £20-£25 per user per month, these plans offer extensive features, including advanced call handling, analytics, CRM integration, and support for larger meetings and webinars.

While RingCentral’s monthly costs are higher, its tiered structure and scalability options provide a high degree of flexibility and support for businesses with complex communication needs.

Pros and cons of Skype vs RingCentral

FeatureSkypeRingCentral
ProsAffordable; Familiar interface; Simple for small teamsAdvanced PBX; Scalable; Broad integrations; High participant limits
ConsLimited collaboration tools; Basic call managementHigher cost; Complex for very small teams
Ideal forStart-ups and small businesses with limited budgetsGrowing businesses, mid-sized to large organisations

Which should you choose?

The choice between Skype vs RingCentral largely depends on the size of your team and the complexity of your communication needs.

  • Choose Skype if you’re a small business or start-up with a tighter budget and simpler communication requirements. If your primary focus is affordable, high-quality video calling and basic chat features, Skype may be a better fit.
  • Choose RingCentral if your business requires a robust communication platform with extensive call management, integrations, and scalability. For medium to large enterprises, RingCentral offers the flexibility and features needed to handle complex workflows and high-volume interactions, justifying its higher cost.

Final thoughts – Skype vs RingCentral

The right communication platform can significantly impact collaboration and productivity. Skype is an affordable, straightforward solution suitable for smaller businesses, while RingCentral offers a more sophisticated suite of tools to support growing enterprises.

Considering the long-term needs of your organisation, budget, and integration requirements will guide you towards the optimal choice for effective communication.

FAQ

Which is better for small businesses, Skype or RingCentral?

Skype is often better suited for small businesses due to its simplicity and low-cost structure. RingCentral, however, offers advanced features like call management and integrations, making it more effective for medium to large businesses requiring extensive communication tools.

Does RingCentral offer more integrations than Skype?

Yes, RingCentral supports over 200 integrations, including CRM systems like Salesforce, while Skype is limited mainly to Microsoft products. RingCentral’s broader integration options make it more versatile for businesses needing seamless workflows with various apps.

Can Skype or RingCentral handle high-volume calls?

RingCentral is designed for high-volume calls with PBX features like IVR, call routing, and analytics, making it ideal for larger call demands. Skype provides only basic call functions, making it less equipped to manage high-volume calling environments.

Which has better video conferencing, Skype or RingCentral?

RingCentral supports video conferencing for up to 500 participants with added features like breakout rooms and recording, ideal for large meetings or webinars. Skype, though simpler, allows up to 100 participants, suitable for smaller gatherings without advanced interaction tools.

Are RingCentral’s call management features better than Skype’s?

Yes, RingCentral offers advanced call management, including call queuing, custom routing, and IVR. Skype has basic call functions like forwarding but lacks these professional management tools, making RingCentral more effective for businesses requiring comprehensive call handling.

Which platform is more secure, Skype or RingCentral?

Both Skype and RingCentral provide encryption, but RingCentral has advanced security measures suitable for businesses, such as user access controls and regulatory compliance. Skype’s security is adequate but more oriented towards personal or small business use.

Do Skype or RingCentral have customisable features?

RingCentral offers extensive customisation options, including an open API for tailored integrations. Skype, on the other hand, has limited customisation, focusing more on basic functionality, which is ideal for simpler business communication needs.

Is Skype or RingCentral more affordable for small teams?

Skype is generally more affordable for small teams, with low-cost subscriptions and pay-as-you-go options. RingCentral’s pricing is higher, but it provides more robust features that may justify the cost for businesses needing a fully integrated communication platform.

Do Skype or RingCentral offer free trials?

Yes, both offer free trials. Skype provides basic features during the trial, while RingCentral’s trial includes its full feature set, allowing businesses to explore advanced tools like call management, integrations, and analytics before committing.

Which platform has better customer support, Skype or RingCentral?

RingCentral offers 24/7 support with premium plans and dedicated managers for enterprise accounts. Skype’s support is mainly online and through forums, suitable for smaller businesses but lacking the personalised assistance RingCentral provides for larger organisations.

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